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Product support does not include:

Customizations beyond the capabilities of the Item or fixing issues caused by your customizations
Responsibility for fixing issues caused by faulty 3rd party components
Non-product-specific questions

We understand that most of our customers are not programmers, that is why we will also help you with issues caused by other components (plugins, themes, etc) and we will provide you instructions to help fixing your problems, even if it is not directly related to our Items. Although, we cannot guarantee that we will be able to fix every issue caused by faulty 3rd party components.