Before reporting an issue
Make sure you are using the most up-to-date version of the item
We are working really hard to test everything and keep the plugin as bug-free as possible. However, there is no perfect software and our products are not an exception either. We strongly recommend you to use the most up-to-date version of the Item before reporting any issues. We are relying on your feedback and there is a good chance that we have already fixed an issue you may experience. You can check the last update date on the Item's page on Envato marketplaces.
Check online documentation. Online documentation links available on item description pages (themeforest.net)